Guests With Disabilities

Guests With Disabilities

For complete information, please download our Guest Assistance Guide.



“How to Enjoy the Amusement Park” from the Autism Society. Click Here
 


Information For Guests With Disabilities

At Carowinds we are proud of our reputation for accommodating guests with disabilities through our Ride Admission Policy. To continue to provide equal access for all guests, be aware that all guests with mobility impairments or ASD will now receive a Ride Boarding Pass with wait times. The Ride Boarding Pass Program allows guests to access rides at specified times via the exit ramp in order to avoid crowds and waiting in the regular queue lines.

You may be asking yourself whether Carowinds is appropriate for guests with an autism spectrum disorder (ASD) or whether your loved one on the spectrum will be able to handle the theme park experience. Carowinds has taken steps to be well-prepared to welcome and provide accommodations for all types of disabilities, including autism and related disorders.

Guests with disabilities should stop by Guest Services located at the Front Gate upon arrival at the park. A brochure (Rider Safety Guide) detailing the many special accommodations and our Ride Admissions Policy is available from Guest Services..
A limited supply of wheelchairs and electric convenience vehicles (ECV) are available for rental at the Rental Center on the right just inside the Front Gate. However, since wheelchairs and ECVs are rented on a first-come, first-served basis and cannot be reserved in advance, we urge guests to bring their own wheelchair..
Carowinds' Ride Admission Policy and AlternateAccess Entrances are designed to help you safely experience our facilities. Rides with Special Access designations will make boarding easier. If you require the use of a Alternate Access Entrance to enter a ride, please visit Guest Services to obtain a Ride Admission Slip..

Service animals are welcome at Carowinds. A service animal is defined as a dog or miniature pony that has been individually trained to perform tasks for a person with disabilities. We may ask you what task your service animal performs for you. Service animals must be controlled with a “restraining device” at all times while on our property. There is a limit of one service animal per guest. Due to the nature of most rides, service animals must remain with a non-riding member of your party. We are not permitted to take control of your service animal. Service animals are not permitted in water attractions, wet decks, wading pools, or lazy rivers. A relief area is located near the North Gate entrance behind the park kennel. Please stop by Guest Services for more information.

Guests with casts and braces will be restricted from riding rides where the cast or brace will not fit inside the ride unit or where it will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most rides and water slides at Carowinds. We suggest you delay your visit until the cast is removed. Please refer to each ride admission policy for further information regarding casts and braces.
Guests with any type of prosthesis should not ride unless they can ensure the device is properly secured and will remain in place during the ride. If there is any concern of the prosthesis becoming dislodged during the ride, guests should visit Guest Services for assistance. Guests with prosthetic limbs must consult with Guest Services prior to waiting in line or riding.
 Download our Guest Assistance Guide that outlines the specifics about each attraction, including height requirements and health restrictions. Feel free to contact Guest Services in advance at (704) 588-2600 with any additional questions.