Contact Us
We’re here to help. You’ll find many of the answers to your questions in our Frequently Asked Questions, but if you can’t find what you’re looking for simply complete the form at the bottom of this page.
Carowinds’ Guest Experience Team is available to answers your questions by phone at (704) 588-2600 during the following times:
- WinterFest operating days: 9 AM - 8 PM
- Non-operating days: 9 AM - 5 PM
In observance of holidays, the call center will be closed November 27 - 28 and December 24 - 25.
Carowinds Mailing Address:
Carowinds
ATTN: Guest Services
14523 Carowinds Boulevard
Charlotte, NC 28277
All ticket donation requests must be submitted through Carowinds’ Ticket Request Form for Charitable Organizations. Please visit our Community page for more information.
Carowinds offers endless fun for groups of all kinds and sizes. Please visit our Groups page for more information.
Lost an item at Carowinds? Please visit our Lost and Found page for more information.
Join the Carowinds Employment team! We are hiring for a variety of full-time and seasonal roles. Please visit Carowinds.jobs for more information.