Before You Leave Home → When You Arrive → When You're in the Park → Your Overnight Stay Experience
When You're In the Park
You’re here and that means it’s time for AMAZING! To help you enjoy your day, here’s what you’ll see and experience inside the park.
Reminders and Protocols
The coronavirus has created a new way of life for everyone. Here are some reminders and protocols to keep in mind when you visit the park
- Wash your hands every 20 minutes. We have many hand sanitizer stations all through the park.
- Avoid touching your face.
- A face covering is always required except while dining at a table or bench. Face coverings should completely cover the nose and mouth, and not have exhalation valves or vents, which allows virus particles to escape. All guests age 2 and older are required to wear a face covering.
- Maintain 6’ social distance from other park guests and associates.
- Be in the know about all things Carowinds with our mobile app. You can find nearby hand sanitizer stations, restrooms, open dining locations, and available attractions and rides.
- Use contactless forms of payment, including credit cards, Apple Pay, and Android Pay.
Restrooms
Everyone knows restrooms can be a source of germs, so we want you to know we are following strict guidelines to help you have a safe experience. We are:
- Sanitizing restrooms frequently throughout the day.
- Deep cleaning restrooms at the end of each day.
- Monitoring traffic within restrooms to allow for social distancing.
Because we’re all in this together, please make sure to wash your hands after using the restroom.
Rides and Attractions
To maintain social distancing and avoid the spread of germs, here’s what you’ll see and experience at our rides and attractions:
- Some areas, rides, and attractions are not conducive for social distancing and are closed for now. See the mobile app for Carowinds' open attractions.
- Wait lines for open rides and attractions will be marked for social distancing.
- Some seats and rows will be unavailable to accommodate social distancing.
- Seats, restraints, headrests, and armrests will be sanitized frequently
Dining
We know delicious, fun food is a special a part of the Carowinds experience and we’ve got you covered. Here’s what you’ll see and experience when enjoying our scrumptious food and beverages:
- Some tables have been removed for social distancing.
- Distancing is marked on the floor for wait lines.
- All disposable products, including pre-wrapped utensils.
- Plastic barriers between guests and associates.
- Contactless payments, including credit cards, Apple Pay, and Android Pay are encouraged.
- Check out Mobile Food Ordering on our mobile app. Order from select locations at the park, check-in at the restaurant and pick up. It’s fast, easy, and touchless!
Shops, Merchandise, and Games
- Social distancing must be maintained at all of our retail and game locations.
- It’s very important to continue wearing your face covering in these locations.
- Contactless payment is encouraged where possible.
- All of our indoor entertainment and gaming locations have been closed.
Frequently Asked Questions
No, some rides and attractions are inherently not set up for social distancing, so for everyone’s health and safety, they are closed for now. See which are open are on our mobile app.
We will be sanitizing more frequently as this is a high-traffic, high-volume, high-touch environment.
No, because we are also limiting the number of guests who can visit the park, so everything is reduced in proportion.
You may exit and re-enter the park. You will need to obtain a re-entry voucher at the exit (we will no longer use hand stamps) and will need to go through the entry procedures again including the temperature checkpoint and metal detection. The health assessment completed prior to the first entry will be valid for the full day, but you will need to show your re-entry ticket to enter again.
You are welcome to stay as long as you like until the park closes for the day.