A Message from Pat Jones, Vice President & General Manager of Carowinds
August 4, 2020 Update
Today, Carowinds announced that it would remain closed for the rest of 2020 due to the ongoing challenges related to the coronavirus (COVID-19) pandemic. The safety of our guests and associates is always our top priority. Although we have done our due diligence in developing a comprehensive safety plan in accordance with industry and public health standards, the continued uncertainty in our region surrounding COVID-19 as well as the diminishing number of calendar days left in the 2020 operating season, has brought us to the difficult decision to keep the park closed for the rest of the year.
As you know, we previously extended 2020 Season Passes and add-on products to be valid through 2021. To further show our commitment and appreciation, all 2020 Season Passholders will now also receive a Pass Perks™ Loyalty Reward valid for purchases within the park next season. Day tickets sold for the 2020 season will be valid through September 6, 2021. Finally, any Pre-K Passes that were registered for the 2020 season will also be valid through 2021. Affected guests will receive an email with relevant details. Season Passes for 2021 will go on sale beginning September 8, 2020.
As we look forward to brighter days ahead, Carowinds will continue to work with public health authorities to ensure that our guests and associates can return to fun in a safe environment next season. We are planning a great 2021 with rides, attractions, and entertainment for the whole family, including:
- Boogie Board Racer, the longest mat racing slide in the Southeast, opening next summer at Carolina Harbor waterpark;
- And, the debut of Grand Carnivale, a nighttime international festival and street party celebrating global culture in grand scale.
We thank our guests and associates for their continued loyalty and support during this challenging time, and we look forward to seeing you at the park in 2021.
General Frequently Asked Questions
What will Carowinds do for its Season Passholders since the park didn't open?
We previously announced that all 2020 Season Passes will be valid through 2021. Additionally, to show our appreciation to our valued Season Passholders for their loyalty, all 2020 Season Passholders will now also receive a Pass Perks™ Loyalty Reward valid for in-park purchases during the 2021 season.
Will 2020 tickets be good for 2021?
All day tickets purchased for 2020 will be valid for any regular operating day in 2021 through Labor Day, September 6, 2021.
What are your cleanliness and sanitization standards and procedures?
Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:
- Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
- Specified intervals for frequent sanitization of targeted areas throughout the day;
- Numerous and accessible handwashing facilities and hand sanitizer locations;
- Quick response to spills, trash and other situations;
- Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
- Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines
The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.
As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.
Single Day Tickets Frequently Asked Questions
Will my single day ticket expire?
All single day tickets for 2020 will be valid for any operating day in 2021 through Labor Day, September 6, 2021.
I have a complimentary/donated ticket, can I use it in 2021?
All single day tickets for 2020 will be valid for any operating day in 2021 through Labor Day, September 6, 2021. This includes complimentary/donated tickets.
What if I bought my tickets through a reseller?
All single day tickets for 2020 purchased through resellers will be valid for any operating day in 2021 through Labor Day, September 6, 2021.
Season Pass and Pre-K Pass Frequently Asked Questions
What is a Pass Perks™ Loyalty Reward?
A Pass Perks™ Loyalty Reward is a credit that is stored on your Season Pass card and can be used for in-park purchases during the 2021 season. A $50 loyalty reward will be automatically added to all Carowinds 2020 Gold and Platinum Season Passes, and a $35 loyalty reward will be automatically added to all Carowinds 2020 Silver Season Passes to be used in 2021.
How does the Pass Pass Perks™ Loyalty Reward work for Platinum Passholders?
We value our Platinum Passholders, and we will provide a Pass Perks Loyalty Reward for Platinum Passholders whose home park did not open in 2020. The value of the Pass Perks Loyalty Reward will be $50. We invite our Platinum Passholders to use their 2020 Season Pass at any of our open parks. However, the Pass Perks Loyalty Reward can be used only at the passholder's home park.
What are Pass Perks™ Loyalty Rewards valid for and how do I use the credit?
Pass Perks™ Loyalty Rewards can be used for in-park purchases, except all-season dining and beverage plans, alcoholic beverages, and games. Rewards can be used at any park-owned location that accepts credit cards. At the time of payment, a guest should present their Season Pass and inform the cashier at the participating location that they wish to pay using their Loyalty Reward.
How do we go about getting the Pass Perks™ Loyalty Reward for 2021?
The Pass Perks Loyalty Reward will automatically be added to any 2020 Season Pass which was purchased by August 4, 2020, and that is in good standing on the park's opening day in 2021. Passholders do not need to take any action to receive the reward.
Will Season Passes that were purchased on the EZPay program receive the Pass Perks™ Loyalty Reward?
The Pass Perks Loyalty Reward will be automatically added to the season pass as long as the Season Pass is paid in full or the Passholder’s EZPay account is in good standing at the time the park opens in 2021.
How does the closure impact my 2020 Season Pass and 2020 Season Pass Add-Ons (if applicable)?
2020 Season Passes and 2020 Season Pass Add-Ons (if applicable) Valid Through the 2021 Season
2020 Silver, Gold and Platinum Season Passes and purchased 2020 Season Pass Add-On Products (if applicable) will be valid for the 2021 season according to your pass type.
Easy Pay Payments Paused
- For 2020 Season Passholders participating in our Easy Pay Program, monthly billing has been suspended as of April 8, 2020, and will remain suspended while the park is closed. When the park opens, billing will resume. Passholders will need to be current on attempted payments to receive 2021 Season Pass admission and associated benefits.
What do I need to do to get my season pass extended?
Your payments must be in good standing for the Season Pass to be extended through 2021.
No other action is required from you.
Do I qualify for the 2021 extension if I bought after 4/14/20?
Yes – all 2020 Season Passholders who are in good standing will have their Season Pass and Season Pass Add-ons (if applicable) extended into 2021, regardless of when the purchase was made.
What does “according to your pass type” mean?
- The benefits and entitlements will be the same in 2021 as they are in 2020. For example, if you have a 2020 Silver Pass, you will have a Silver Pass in 2021, and if you have a 2020 Gold Pass, you will have a Gold Pass in 2021.
- 2020 Platinum Passes will be valid at all Cedar Fair parks through the 2021 Season.
When does my Season Pass account need to be in good standing in order to qualify for the 2021 extension offer?
- All payments must be current by 12/31/20 in order for your pass to be extended through 2021.
- If billing continues into 2021, payments must continue to be current for all Season Passes and Season Pass Add-ons to remain active in 2021.
- If any attempted payment fails, all Season Passes and Season Pass Add-Ons on that order will be deactivated until the payment is made in the online Payment Portal.
When does my 2020 Season Pass Expire?
All 2020 Season Passes and purchased Season Pass Add-ons will be valid for the entire 2021 Season.
What will happen if I signed up for the Auto-Renewal program online when I purchased my Season Pass?
The Season Pass Auto-Renewal program will not be in effect for the 2021 Season. Your 2020 Season Pass will not auto-renew to a 2021 Season Pass this September because your 2020 Season Pass and Add-Ons will be extended through the 2021 Season. No action is required of you at this time.
Is my 2020 Pre-K Pass being extended through 2021?
If you registered for a 2020 Pre-K Pass, it will be valid for the 2021 season. 2021 Pre-K Passes will be available for online registration at a later date with the same requirements as for 2020.
If you purchased Season Pass Add-ons for your 2020 Pre-K Pass, the purchased Add-Ons will be extended through the 2021 season. Please stay tuned for more details on how this process will work.
If I purchase on the Easy Pay payment plan after 4/8/20, will my payments be suspended during the park closure?
Yes – you will pay the initial payment plus applicable taxes and fees at checkout and your future monthly payments will be suspended until the park opens.
When the park opens, will my Easy Pay payments continue monthly?
Once billing resumes, you will be billed the normal monthly amount for however many months remain to finish paying your full balance due.
Payments will continue to occur on the same date of the month as in previous months. You can log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.
As long as you remain current on attempted payments, your Season Pass and associated Season Pass Add-Ons will remain active.
If you’d prefer to make a single catch-up payment, you can log into the Payment Portal and select “Make a Payment” in the portal to pay all the payments that have been missed. Or, you can pay the full balance at any time.
Will I be notified when my Easy Pay payments start again and will they remain on the same date each month that they were previously?
We will notify you prior to resuming your payment plan via your email on file. In some cases, we may have more than one email address for you. To ensure you receive all notifications and payment confirmations, you may wish to confirm your email address on both your Payment Portal account and your park website login, if you have an existing park website account. If you don’t have a website login, you can create an account here.
Once payments resume, they will continue to occur on the same date of the month as in previous months. You can log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.
How do I make an Easy Pay payment before billing resumes?
If you’d like to resume monthly payments, please contact us with the request to remove the suspension from your account. Please include your name and the order number so we can process this request. Please allow 7-10 days for the request to be processed.
You can log into the Payment Portal online with your order number and the email address you used during the initial purchase. Select “Make a Payment” in the portal. You can pay the full balance at any time. Or to make your monthly payment, please log in on or after the date your payment would have normally processed.
While payments are suspended, making a payment in the portal won’t change that suspension. Your future payments will remain suspended, but you can visit the online portal in the future to make additional payments. After billing resumes, if you make a payment online but still have future payments remaining, they will bill on the same day of the month you are normally billed.
Group Sales Frequently Asked Questions
Will we be reimbursed for our deposit?
If you made a deposit for a 2020 event, we can apply it to a new event date in 2021 or refund the amount. Please contact your group’s sales representative for more information.
Can we apply a 2020 deposit toward an event in 2021?
Yes, your sales representative would be happy to assist with rescheduling your event for 2021.
If we have already signed an agreement for 2020, can it be applied to 2021?
Yes, we can apply your currently signed agreement towards a 2021 event. Your sales representative can guide you through new date and menu options.
What if there is not capacity to hold our event at the park in 2021?
To ensure your group’s safety, we are reviewing each 2021 event’s size with our clients. We have several options if you feel your group is too large. We are ready to welcome any group size using a variety of solutions to ensure a safe and fun event.
Will previously purchased online group tickets be refunded or can they be used in 2021?
All single-day tickets including those sold as group tickets will be extended through Sept. 6, 2021.
Will 2020 tickets purchased from my employer be valid in 2021?
All single-day tickets for 2020 purchased through resellers will be valid for any regular operating day in 2021 through Labor Day, Sept. 6, 2021.
When can we start planning a group event for 2021?
Our sales team is excited to begin planning your 2021 event today. Please contact us at 704-588-2600 for information.