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Carowinds' Camp Wilderness Reopening Health & Safety Procedures

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Safety Procedures

While Carowinds is not open yet, our entire team is excited to welcome you to our campground and hotel. We appreciate you trusting us to make your stay both safe and comfortable.

The safety of our guests and associates has always been and will always be our top priority. We want to assure you that our team is 100% committed to ensuring a safe and fun visit as we work alongside industry experts and government officials toward this shared goal. 

By visiting the property, you voluntarily assume all risk related to exposure to COVID-19.

COVID-19 Warning

We have taken enhanced health and safety measures – for you, our other guests, and our associates. You must follow all posted instructions while visiting the property. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable.

If you are exhibiting any COVID-19 related symptoms, you should not enter or remain on the property. Help keep each other healthy.

Our Safety Measures

  • Our associates have completed comprehensive training regarding COVID19 and are subject to daily temperature and health screenings.
  • A temperature check and health declaration will be required at check-in. 
  • All guests and associates are required to wear a mask wherever or whenever possible, especially when it’s not as easy to maintain social distancing.
  • We have added hand sanitation stations throughout the property. Please use them frequently.
  • Our already extensive cleaning processes have been enhanced in both rigor and frequency. We use hospital-grade disinfectants throughout the property.
    • We have designated a sanitization specialist that is focused on procedures, cleaning, and inspections.
    • Additional staff has been added to ensure high-touch surfaces are being sanitized with increased frequency.
    • Housekeepers have been allotted additional time per room to ensure proper sanitation after guests depart.
  • Food & beverage outlet capacity has been reduced to ensure social distancing. 

Temperature Screening Notice

Upon arrival, your temperature will be taken. Anyone with a temperature higher than 100.4 degrees will not be permitted into the property. Temperature screening does not prevent the spread of COVID-19. Current medical information suggests that individuals without any symptoms (i.e., asymptomatic) may nevertheless be infected with COVID-19 and still transmit the virus to others. For this reason, taking temperatures does not eliminate the need to practice other steps to avoid the spread of the virus such as maintaining social distancing best practices, wearing a mask, frequent hand washing and disinfecting, following all posted instructions while visiting the park and performing a self-assessment for the presence of COVID-19 related symptoms.

If you are exhibiting any COVID-19 related symptoms, you should enter or remain in the property.

Health Screening Questionnaire

In the past 14 days, have you…

  1. Experienced any of the following symptoms that are not caused by a known chronic health condition?
    • Fever (100.4°F / 38°C or higher)
    • Cough
    • Difficulty breathing
    • Muscle pain
    • Unusual fatigue
    • Headache
    • Cold or flulike symptoms
    • Sore throat
    • Repeated shaking/chills
    • New loss of taste or smell
  2. Been in direct contact with a close relative, roommate, or neighbor who has been diagnosed with COVID-19?
  3. Been told by a health care professional you may have been exposed to COVID-19?

If you answered yes to any of the questions above, we invite you to visit the property on a future date.

If you answered no to all of the questions above, please proceed to our health screening location.

Guidelines for a Safe Visit

  • Avoid close contact and put distance between yourself and those outside your immediate household. 
  • Stay at least 6 feet/2 meters from other people and do not gather in groups. This includes both indoor and outdoor areas.
  • Gatherings of more than 10 people are not permitted at any time anywhere on the property. Wash your hands frequently; avoid touching your face.
  • Cover your mouth and nose with a cloth face cover when around others.
  • Cover coughs and sneezes with a tissue or use the inside of your elbow.
  • Monitor your health and be alert for symptoms such as fever, cough, shortness of breath, or other signs of COVID-19. Report these symptoms to a member of our safety team immediately.
  • Be alert, read, and understand all informational and directional signage throughout the property.
  • Stay up to date on guidance from the CDC at cdc.gov/coronavirus.

What Will Be Different

During your visit, many of our services and offerings may be reduced or modified to ensure the safety and well-being of our guests and associates. 

  • Utilize credit cards instead of cash whenever possible for transactions throughout the property.
  • Pools will not be available.
  • The guest laundry area is limited to one guest at a time. Please contact the front desk for access.

At the Carowinds Camp Wilderness Campground:

  • When possible, please contact the front desk by telephone instead of in person if you should require anything during your stay. The front desk number is 704587-9116.
  • Cabin and Great Wilderness Lodge guests who need specific items may dial 704587-9116, and we will arrange to leave the items outside your door.
  • When visiting the office or store, a face covering is required. The office and store have a posted number of maximum guests allowed at any one time. The office is open from 9 a.m.5 p.m. The store is open from 9 am-5 pm. For after-hours assistance, please contact 704-587-9018.
  • The game room will not be available.
  • It is not necessary to visit the front desk to check out.
  • RV guests may leave any time before the checkout time of 11 am. You do not need to notify us of your departure. To inquire about extending your stay, please contact us at 704-587-9116.
  • Cabin guests may leave any time prior to the checkout time of 11 am, and keys may be left in the unit. Please follow the directions in your e-mail to finalize your checkout or call 704-587-9116 if you need additional assistance.

At the SpringHill Suites Charlotte at Carowinds Hotel:

  • When possible, please contact the front desk by telephone instead of in person if you should require anything during your stay. You can dial 0 from your room telephone or 704.499.9509 option 0 from any other phone.
  • For guests staying multiple nights, we will only provide housekeeping service every third day and can replenish any amenities on request. Prior to the 3rd day, we will not enter your room unless specifically requested by you, or in an emergency situation. We are unable to enter your room or provide service while any guest is inside the room. If you need specific items, please dial 0 from your room telephone or 704.499.9509 option 0, and we will arrange to leave the items outside your door.
  • Elevators should only be shared with others from the same household.
  • The gym is limited to one guest/party at a time. Please contact the front desk for access.
  • It is not necessary to visit the front desk to check out. You may leave any time before the checkout time of 11:00 am, and keys may be left in the room. To finalize your checkout, please call the front desk by dialing 0 from your room phone or 704.499.9509 option 0 from any other phone if you need additional assistance.

Carowinds will not be open during your stay, and access to the park is strictly prohibited. Please do not enter any restricted area or any area marked as Associates Only.

At Carowinds, our mission is to make people happy. As always, we remain committed to providing a safe environment for you and your family. We appreciate your cooperation to ensure every guest and associate can enjoy an environment that is both fun and safe.