Carowinds Amusement Park Update

Park: 10 AM - 5 PM SCarowinds: Closed View Hours
March 12, 2021 Update

Carowinds will open to the general public on Saturday, May 22. Carolina Harbor water park will open on Saturday, May 29. Daily tickets and 2021 Season Passes are now on sale, and guests can visit the 2021 schedule and calendar for Carowinds to plan their visit.

As a reminder, all 2020 Season Passes and add-on products have been extended through 2021.

New for 2021
The 2021 season will top them all with the debut of Grand Carnivale, July 17 -August 1, a larger-than-life cultural celebration with something for everyone. You’ve never seen Carowinds like this!

Carolina Harbor waterpark lovers should prepare for the slide of their lives on the high-speed, high-thrill Boogie Board Racer, the longest mat racing water slide in the Southeast, also debuting this season.

You’ve never seen Carowinds like this!

Carowinds continues to monitor the ever-changing conditions surrounding the pandemic and will continue to actively work with health experts and government officials to maintain the highest safety standards for guests and associates. Guests are encouraged to visit www.carowinds.com for the latest updates on requirements, policies and safety protocols for the 2021 season, as these details and guidelines may be revised.

Employment opportunities are available. More details can be found at www.carowinds.com/jobs

We are excited to announce Carowinds’ Opening Day - May 22 - and we look forward to welcoming you back to a fun and safe environment. We continue to monitor state guidelines and work with industry and government officials to ensure our reopening plan meets all required health and safety regulations. 

To ensure you and your family enjoy the park safely, several operational changes will be in effect upon reopening. To learn about enhanced health and safety measures please visit the What To Expect When We Reopen section of our website which provides essential information for pre-arrival planning, what you'll see when you arrive, and how to make the most of your visit while in the park. 

As a reminder, all 2020 Pre-K, Regular, Gold and Platinum Season Passes (as well as purchased 2020 Season Pass Add-On Products) have been extended through the 2021 Season, according to pass type. Unused 2020 park admission tickets are also valid through September 6, 2021. 

Stay tuned for additional park news and frequent updates in the months to come!

Carowinds Reopens with New "Taste of the Season" Outdoor Food Tasting Event for 2020 Holiday Season

Carowinds is reopening in November with a new limited-time event, Carowinds Taste of the Season: An Outdoor Holiday Experience. The holiday celebration will feature dozens of sweet and savory tastings, festive themed areas, live shows, and popular rides throughout the park. The event will be open on select dates between November 21 and December 20.

Stringent health, safety and hygiene protocols will be in place to protect guests and associates. Reservations will be required for all guests to manage capacity and maintain social distance standards. More event details including menu items, entertainment options, activities and rides will be released November 9. Season Passholder reservations open November 9, and single-day tickets (which will automatically be tied to a reservation) will be available beginning November 11. 

“The safety of our guests and associates is always our top priority and our guests can be confident they can visit Carowinds and have fun safely,” said Pat Jones, vice president and general manager at Carowinds. “Our health and safety protocols align with CDC guidance and we incorporated information from company and industry health and safety experts, along with our state and local government officials. We couldn’t be more ready and excited to welcome guests back to the park for this wonderful holiday celebration.”

A video and detailed information are available at Carowinds.com that outline the new protocols that ensure a safe and sanitary environment. These include: 

  • To manage park capacity, every guest will need a reservation. Season passholders can reserve dates through our new online system. A reservation will also be tied to every single-day ticket. Tickets must be purchased in advance. 
  • A requirement to complete a simple online pre-visit health screening declaration 24 hours prior to admission; 
  • A touchless temperature screening prior to entering the facility for both guests and associates;
  • Requirements for all guests, associates and vendors to wear face coverings that cover the nose and mouth. Face coverings may not have exhalation valves or vents. 
  • Social distancing markers throughout the park, including ride queue lines; 
  • Limited guest/associate contact;
  • Enhanced cleaning procedures, including additional deep cleaning and sanitization of restrooms, dining facilities and other busy areas; 
  • Additional hand sanitation stations; and
  • Capacity management throughout the park. 

Complete information and FAQs are available at Carowinds.com.

All guests are asked to download Carowinds' free mobile app to manage their season passes and tickets, make park reservations, complete the health declaration and get the latest information during park visits.

We’re hiring! Applicants can complete the employment process remotely though our virtual hiring process. All open positions are listed at www.carowinds.jobs

A Message from Pat Jones, Vice President & General Manager of Carowinds

Today, Carowinds announced that it would remain closed for the rest of 2020 due to the ongoing challenges related to the coronavirus (COVID-19) pandemic. The safety of our guests and associates is always our top priority. Although we have done our due diligence in developing a comprehensive safety plan in accordance with industry and public health standards, the continued uncertainty in our region surrounding COVID-19 as well as the diminishing number of calendar days left in the 2020 operating season, has brought us to the difficult decision to keep the park closed for the rest of the year. 

As you know, we previously extended 2020 Season Passes and add-on products to be valid through 2021. To further show our commitment and appreciation, all 2020 Season Passholders will now also receive a Pass Perks™ Loyalty Reward valid for purchases within the park next season.  Day tickets sold for the 2020 season will be valid through September 6, 2021. Finally, any Pre-K Passes that were registered for the 2020 season will also be valid through 2021. Affected guests will receive an email with relevant details. Season Passes for 2021 will go on sale beginning September 8, 2020.

As we look forward to brighter days ahead, Carowinds will continue to work with public health authorities to ensure that our guests and associates can return to fun in a safe environment next season. We are planning a great 2021 with rides, attractions, and entertainment for the whole family, including:

  • Boogie Board Racer, the longest mat racing slide in the Southeast, opening next summer at Carolina Harbor waterpark;
  • And, the debut of Grand Carnivale, a nighttime international festival and street party celebrating global culture in grand scale.

We thank our guests and associates for their continued loyalty and support during this challenging time, and we look forward to seeing you at the park in 2021.

A Message from Pat Jones, Vice President & General Manager of Carowinds

As the coronavirus (COVID-19) matter remains a part of our daily lives, the team at Carowinds continues to work with health and safety experts as we plan for increased safety measures and operational changes throughout our park. We are in constant communication with our state and federal governments and are looking forward to welcoming you back just as soon as it is safe to do so. Although our reopen date is still uncertain, here are a few things we can share:

  • Monster Jam® Thunder Alley™ is ready and waiting. This full-throttle immersion into the incredible world of Monster Jam® trucks is free with park admission. Experience these larger-than-life trucks and take a stroll through Thunder Alley 
  • The debut of Grand Carnivale, our immersive nighttime parade and international street festival, will be postponed to 2021 
  • Carolina Summer Nights, our popular nighttime block party, will also be postponed to 2021
  • Construction is moving right along on Boogie Board Racer

We can’t wait to welcome you back to the park. Until then, enjoy some virtual Carowinds experiences and know that we miss you

As previously announced, we have extended the validity of all 2020 Season Passes and Season Pass Add-On Products through the 2021 season, plus we have paused Easy Pay billing while the park is closed*. Likewise, we will continue to work with guests who may have prepaid single-day tickets valid for days during our temporary park closure. Ticket inquiries may be directed to www.carowinds.com/help/contact-us

The safety of our guests and associates has always been and will always be our top priority. We want to assure you that when we do open, Carowinds will continue to be a safe and fun environment for all.  Our team is 100% committed to this promise. And we are working alongside industry experts and government officials toward this shared goal. We will keep you updated as we move forward; in the meantime, we thank you for your loyalty and continued support.

*2020 Season Passes and purchased 2020 Season Pass add-on products (if applicable) will be valid through the 2021 Season according to pass type. Pre-K Passes will be valid only for the 2020 season. For 2020 Season Passholders participating in our Easy Pay Program, monthly billing has been suspended, and will remain suspended while the park is closed.  When the park reopens, billing will resume.  Passholders will need to be current on payments to receive both 2020 and 2021 Season Pass admission and associated benefits.

A Message from Pat Jones, Vice President & General Manager of Carowinds

As we face these unprecedented circumstances, I want to thank you for your support of Carowinds. We continue to monitor and follow local and national health directives while preparing to open our park as soon as it is safe to do so.

In the meantime, I want to share information on how we will manage 2020 Season Passholder benefits:

  • 2020 Season Passes and purchased 2020 Season Pass Add-On Products (if applicable) will be valid for the remainder of 2020 when our park is able to reopen.  
  • Additionally, we will extend the validity dates for current 2020 Season Passes* (as well as purchased 2020 Season Pass Add-On Products) through the 2021 Season according to pass type.
  • For 2020 Season Passholders participating in our Easy Pay Program, monthly billing has been suspended as of April 8, 2020, and will remain suspended while the park is closed.  When the park reopens, billing will resume.  Passholders will need to be current on payments to receive both 2020 and 2021 Season Pass admission and associated benefits.

Likewise, we will continue to work with Guests who have prepaid single-day tickets during the time period of our temporary park closure. Ticket inquiries may be directed to www.carowinds.com/help/contact-us.

We want nothing more than to reopen our park and welcome you back, but our priority for now is to keep everyone safe.  This is a challenging time for us all, and we thank you again for your understanding and loyalty to Carowinds.

*2020 Pre-K Pass will be valid during 2020 only.

At Cedar Fair, the safety and well-being of our Guests and Associates are always our top priorities.   

As we continue to follow regional and national health directives related to COVID-19, we want to provide the latest update regarding our park schedule. Currently, Carowinds is temporarily closed. It is our hope to reopen the property mid-May or as soon thereafter as possible. We believe this decision is in the best interest of our associates, our guests, and our communities.

We will continue to work with Guests who have prepaid single-day tickets during the time period of our park closure. Ticket inquiries may be directed to www.carowinds.com/help/contact-us.

For 2020 Season Passholders, we will be adding days to the park’s operating calendar to accommodate for the days the park is temporarily closed (against the original 2020 operating calendar). Additionally, 2020 Season Passholders will enjoy added-value benefits to be announced at the time of park opening.

We appreciate the support and cooperation of our Guests and Associates during this ever-evolving situation. Your loyalty to our park is invaluable. We look forward to seeing you soon.

Sincerely,

Richard Zimmerman
Chief Executive Officer 
Cedar Fair Entertainment Company

Carowinds will postpone its park opening this season until Friday, April 3. We continue to follow guidance from local and state officials, as well as the Centers for Disease Control (CDC). While there have been no confirmed cases of COVID-19 at our properties, we believe this is the right decision for our guests, associates, and community.

Carowinds Camp Wilderness and SpringHill Suites Charlotte at Carowinds will remain open. We will work with our guests who have prepaid single-day tickets or booked rooms during the time period of our park closure. Refunds or re-bookings may be requested at guestservices@carowinds.com.

Our guests and associates are considered family. We have their well-being at the forefront of our decision-making. We are committed to responding to questions and requests over the days and weeks ahead and appreciate everyone’s continued support and patience as we manage through this ongoing situation.

Sincerely,

Richard Zimmerman
Chief Executive Officer 
Cedar Fair Entertainment Company

Cedar Fair's highest priority is always the safety of our guests and associates. We know you continue to hear and see news reports about the coronavirus, or COVID-19, and some of its effects around the world. The Cedar Fair team is closely monitoring this evolving situation and are in regular contact with health agencies for information and guidance.

All Cedar Fair properties intend to welcome guests in accordance with our published schedules, and we continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:

  • Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
  • Specified intervals for frequent sanitization of targeted areas throughout the day;
  • Numerous and accessible handwashing facilities and hand sanitizer locations;
  • Quick response to spills, trash and other situations;
  • Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
  • Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines

The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.

As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.

Thank you for your continued support and trust in Cedar Fair's family of parks and resorts.

Sincerely,

Richard Zimmerman
Chief Executive Officer 
Cedar Fair Entertainment Company

General Frequently Asked Questions

We previously announced that all 2020 Season Passes will be valid through 2021. Additionally, to show our appreciation to our valued Season Passholders for their loyalty, all 2020 Season Passholders will now also receive a Pass Perks™ Loyalty Reward valid for in-park purchases during the 2021 season.

All day tickets purchased for 2020 will be valid for any regular operating day in 2021 through Labor Day, September 6, 2021.

If you are part of a planned group visit to the park or have Group Sales tickets, contact your group organizer/leader for details. Group organizers/leaders should contact their park sales representatives directly.

Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:

  • Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
  • Specified intervals for frequent sanitization of targeted areas throughout the day;
  • Numerous and accessible handwashing facilities and hand sanitizer locations;
  • Quick response to spills, trash and other situations;
  • Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches and trash cans;
  • Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines

The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.

As always, we maintain close relationships with local, state, national and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.

Single Day Ticket Frequently Asked Questions

All single day tickets for 2020 will be valid for any operating day in 2021 through Labor Day, September 6, 2021. 

All single day tickets for 2020 will be valid for any operating day in 2021 through Labor Day, September 6, 2021. This includes complimentary/donated tickets.

All single day tickets for 2020 purchased through resellers will be valid for any operating day in 2021 through Labor Day, September 6, 2021.

Season Pass and Pre-K Pass Frequently Asked Questions

A Pass Perks™ Loyalty Reward is a credit that is stored on your Season Pass card and can be used for in-park purchases during the 2021 season. A $50 loyalty reward will be automatically added to all Carowinds 2020 Gold and Platinum Season Passes, and a $35 loyalty reward will be automatically added to all Carowinds 2020 Silver Season Passes to be used in 2021.

We value our Platinum Passholders, and we will provide a Pass Perks Loyalty Reward for Platinum Passholders whose home park did not open in 2020. The value of the Pass Perks Loyalty Reward will be $50. We invite our Platinum Passholders to use their 2020 Season Pass at any of our open parks. However, the Pass Perks Loyalty Reward can be used only at the passholder's home park. 

Pass Perks™ Loyalty Rewards can be used for in-park purchases, except all-season dining and beverage plans, alcoholic beverages, and games. Rewards can be used at any park-owned location that accepts credit cards. At the time of payment, a guest should present their Season Pass and inform the cashier at the participating location that they wish to pay using their Loyalty Reward.

The Pass Perks Loyalty Reward will automatically be added to any 2020 Season Pass which was purchased by August 4, 2020, and that is in good standing on the park's opening day in 2021. Passholders do not need to take any action to receive the reward.

The Pass Perks Loyalty Reward will be automatically added to the season pass as long as the Season Pass is paid in full or the Passholder’s EZPay account is in good standing at the time the park opens in 2021.

2020 Season Passes and 2020 Season Pass Add-Ons (if applicable) Valid Through the 2021 Season

  • 2020 Silver, Gold and Platinum Season Passes and purchased 2020 Season Pass Add-On Products (if applicable) will be valid for the 2021 season according to your pass type.

 Easy Pay Payments Paused

  • For 2020 Season Passholders* participating in our Easy Pay Program, monthly billing has been suspended as of April 8, 2020. Billing will resume at a future date. Once billing resumes, passholders will need to be current on attempted payments to receive 2021 Season Pass admission and associated benefits.

*Season Passes purchased between 8/15/19 and 8/4/20.

  • Your payments must be in good standing for the Season Pass to be extended through 2021.

  • No other action is required from you.

Yes – all 2020 Season Passholders who are in good standing will have their Season Pass and Season Pass Add-ons (if applicable) extended into 2021, regardless of when the purchase was made.  

  • The benefits and entitlements will be the same in 2021 as they are in 2020. For example, if you have a 2020 Silver Pass, you will have a Silver Pass in 2021, and if you have a 2020 Gold Pass, you will have a Gold Pass in 2021. 
  • 2020 Platinum Passes will be valid at all Cedar Fair parks through the 2021 Season.
  • All payments must be current by the time the park opens in 2021 in order for your pass to be extended through 2021.
  • If any attempted payment fails, all Season Passes and Season Pass Add-Ons on that order will be deactivated until the payment is made in the online Payment Portal.

All 2020 Season Passes and purchased Season Pass Add-ons will be valid for the entire 2021 Season.

The Season Pass Auto-Renewal program will not be in effect for the 2021 Season. Your 2020 Season Pass will not auto-renew to a 2021 Season Pass this September because your 2020 Season Pass and Add-Ons will be extended through the 2021 Season. No action is required of you at this time.

If you registered for a 2020 Pre-K Pass, it will be valid for the 2021 season. 2021 Pre-K Passes will be available for online registration at a later date with the same requirements as for 2020.

If you purchased Season Pass Add-ons for your 2020 Pre-K Pass, the purchased Add-Ons will be extended through the 2021 season. 

Yes – you will pay the initial payment plus applicable taxes and fees at checkout and your future monthly payments will be suspended until a future date. 2021 Season Passes purchased on 9/8/20 will not have future payments paused.

Once billing resumes, you will be billed the normal monthly amount for however many months remain to finish paying your full balance due. 

Payments will continue to occur on the same date of the month as in previous months. You can log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.

As long as you remain current on attempted payments, your Season Pass and associated Season Pass Add-Ons will remain active.

If you’d prefer to make a catch-up payment in advance of billing resuming, you can log into the Payment Portal and select “Make a Payment” in the portal to pay the remaining balance.

We will notify you prior to resuming your payment plan via your email on file. In some cases, we may have more than one email address for you. To ensure you receive all notifications and payment confirmations, you may wish to confirm your email address on both your Payment Portal account and your park website login, if you have an existing park website account. If you don’t have a website login, you can create an account here

Once payments resume, they will continue to occur on the same date of the month as in previous months. You can log into the Payment Portal online with your order number and the email address you used during the initial purchase to confirm the upcoming payment dates and amounts.

You can log into the Payment Portal online with your order number and the email address you used during the initial purchase. Select “Make a Payment” in the portal to pay the full balance at any time before billing resumes. Please note that making any payments or changing your credit card number in the Payment Portal will automatically trigger the full balance to be charged.

Once we restart payments, they will be billed on a monthly basis on the same day of the month as you were previously being charged until the balance is paid off. But you can always pay off the full balance ahead of time in the Payment Portal.

When the park is open, Season Passes can be upgraded at the park for the 2021 season; Season Passes cannot be upgraded online. If you have a 2020 Season Pass, you can currently purchase 2021 Season Pass Add-ons such as All Season Dining and Drinks online that will be valid for the remainder of 2020 and in 2021.

Group Sales Frequently Asked Questions

If you made a deposit for a 2020 event, we can apply it to a new event date in 2021 or refund the amount. Please contact your group’s sales representative for more information.

Yes, your sales representative would be happy to assist with rescheduling your event for 2021.

Yes, we can apply your currently signed agreement towards a 2021 event. Your sales representative can guide you through new date and menu options.

To ensure your group’s safety, we are reviewing each 2021 event’s size with our clients. We have several options if you feel your group is too large. We are ready to welcome any group size using a variety of solutions to ensure a safe and fun event.

All single-day tickets including those sold as group tickets will be extended through Sept. 6, 2021.

All single-day tickets for 2020 purchased through resellers will be valid for any regular operating day in 2021 through Labor Day, Sept. 6, 2021.

Our sales team is excited to begin planning your 2021 event today. Please contact us at 704-588-2600 for information.